Tuesday, November 11, 2014

Be Nice

Let me tell you a really cool story about today.

I've been jonesing for Kat Von D's entire line of studded kiss lipsticks, in particular, a navy blue color called Poe. My mother, being the rockstar that she is, went in to her local Sephora in Rockford, IL to see if they happened to have it in. The last time I went to check was right after the launch and all of the women from the Mac counter had gone to that particular Sephora and bought them out of everything. I was clearly miffed because it is imperative that I have navy blue lips. Anyway, my mom asked the clerk if she happened to have any in stock and in turn the clerk inquired if it was for my mother or someone else. My mom said it was for her daughter, Leah. The Sephora clerk then exclaimed (no hyperbole), "Leah Reuber?!" My mom, very hesitant that a stranger, in a state I don't live in, would know me by first and last name, replied, "yes?" The sales woman then stated that, "Oh, we love Leah here!"

FLASHBACK

I work on a 10 month contract which means that during the summer months I go hang out at my parent's house and leech off of their food and take daily comas with my cat. A few times over the summer I popped in to the Rockford Sephora in search of lipsticks and nail polishes that I don't really need. This would explain why I have so many fucking things. My shopping habits aside, every time I was in this Sephora I was treated with the utmost care and respect. The sales people were always friendly but not pushy (don't try to sell me stuff, I know what I am here for). They know exactly what I am looking for and they give me the hook-up with samples. Even more importantly, they shower me with compliments and I am all about that shit.

FLASHFORWARD

During one of my summer shopping trips at this store I received a survey link to complete. In hopes of winning a Sephora gift card, I completed the survey with genuine responses about how awesome their service always is at this location. The other Sephoras I frequent tend to be extremely dirty, which is absolutely unacceptable when your primary product category is shit you put on your fucking face. Additionally, the staff is always way too pushy or way too cold. I think they are just jealous that my makeup is always better than theirs. After one particularly wonderful visit around by birthday (July 31 for those keeping score) I tweeted at Sephora and caught the attention of the Powers that be.
It seems that these two acts of genuine recognition were forwarded on to the Rockford Sephora staff. They even Instagrammed my feedback and printed a copy of the validation for their break room.

Long story short (this story isn't that long but I ran out of good segues), I took two minutes out of my day to recognize someone I didn't know and would probably never see my comments, but in the end, they did and it made their day. Despite my constant musings on how eradication of the human race with the exception of myself, Tom Hiddleston, and Jared Leto, would be a great PR move for the universe, I genuinely do care about making people feel good about themselves.


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